My website won't load without the WWW in the domain, what do I do?

If you haven't completed the Custom Domain Setup Process yet, you will need to do so before proceeding with this guide.

If you just imported your custom domain, chances are the page will not load if you use the domain without the "www" (example.com). In order to be able to access your Kajabi Site without "www", you'll have to add a few page rules to your DNS that will forward your apex domain to your www domain.

  • Click on Page Rules in the menu at the top:

Page_Rules__tonydibernardo_com___Cloudflare_-_Web_Performance___Security.jpg

  • Click the Create Page Rule button and enter in your apex domain as shown below.
  • Click +Add a Setting and select Forwarding URL from the menu.

Configure the page rule with the following settings:

Page_Rules__tonydibernardo_com___Cloudflare_-_Web_Performance___Security.jpg

  • Click Save and Deploy. This rule will forward any URL on your apex domain to the corresponding URL on your "www" domain with https enabled.
  • Next, click +Add a Setting to add another page rule
  • Configure the page rule with the following settings:

Page_Rules__tonydibernardo_com___Cloudflare_-_Web_Performance___Security.jpg

  • Click Save and Deploy. This rule will forward any URL using http to the corresponding URL with https enabled
  • Next, click +Add a Setting to add one more page rule
  • Configure the page rule with the following settings:

Page_Rules__tonydibernardo_com___Cloudflare_-_Web_Performance___Security.jpg

  • Click Save and Deploy. This rule will forward any URLs on your apex domain with https:// enabled to the corresponding URL on your www domain.

With these page rules configured, you will be able to reach your domain without adding "www" in front of the URL. Here is an overview of what your Page Rules should look like when you are all done!

Note: What is the difference between 301 Permanent & 302 Temporary Status Codes? It actually doesn't matter which one you choose for your domain. A 301 is used when you want to permanently move your page to a new location and a 302 is used when you are only redirecting your page temporarily. Due to the fact that we are only redirecting between http and https, and not entirely different domains, it doesn't make a difference, but most Kajabi users typically use 301 Permanent Redirects.

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