Kajabi automatically sends emails when:
- A member signs up
- An Offer is purchased
- An Affiliate signs up
- An affiliate has a conversion
- When a Member replies to a comment
- Content is dripped to a Member
- When an Announcement is published
- When an Affiliate Announcement is published
- When a Member's payment to a Subscription fails
- When an Offer is granted to a Member
Because these are automatic, Kajabi automatically generates an email for you to send these from and sends them through our email server. Therefore emails from your Kajabi Site will always have our mailer domain address associated with it. Your “From” address will pull from your site name, rendering: “firstname.lastname@example.org”.
The From address can’t be changed, instead, we automatically set the “Reply-to” address to be your site “Support Email Address”, so when someone clicks the Reply button it will auto-fill with your site support email address (found under site Settings page).
Marketing Emails from your Kajabi site, however, has the option to change “From Name” and “Reply-to email address”. It's under Marketing > Marketing Settings
Additionally, your site can send emails (notification, email broadcast, email sequence) but you cannot receive and respond to emails from users within your site. They will be redirected to the email address associated with your account. To do so, you can get an Email Hosting service like Google Apps for Business (https://gsuite.google.com/products/gmail/) and configure it with your domain.
Connecting your emails to your custom domain
During the domain onboarding process, CloudFlare will copy existing domain records. These may include pointers to other services where your domain is used as an Email Hosting service for your custom domain emails. At the end of the process, CloudFlare will ask you to verify if all the records are correct & copied.
If for any reason CloudFlare missed copying your MX records (that’s for custom domain emails), you can get the domain records from your registrar. After obtaining the domain records from your Email Service, go back to CloudFlare > DNS page to add them.
Customizing your "Reply-to" email address
Follow this guide to learn how to configure the From name and Reply-to address to use for your marketing emails.
- Open the Email Marketing tab, then click Marketing settings:
- Scroll down to the Email Settings section then complete fields and click Save: