Active members are those that are logged in and have had activity on their account, in the past 30 days. (Calculated on a 30-day rolling average.)
For new Kajabi we allow our customers a generous number of active users, depending upon your subscription level.
We realize that usage will have peaks and lulls. The vast majority of users will never have reason to be concerned with their number of active users.
In the event that you are exceeding the number of users allowed for your plan, we will contact you to discuss upgrade options. We will not block your site from accepting new members without first discussing plan options.