How do I issue a refund in Kajabi?

Kajabi allows you to issue a refund right within the app. Follow this guide to learn how. 

First, we need to locate the member in the People tab.

  • Type "People" into the Kajabi Assistant. Then, click on the account of one of your users and go to the Offers tab: 

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  • Click View for the offer that you want to refund:

 Once you click View, you will see the Refund button under the Payments and Refunds section

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