How do I access live chat? Do you offer phone support or live chat?

We don't offer phone support as we find it's much better (and faster!) to answer your questions over email and live chat. Plus, we always want you to have a record of what we discuss and it's hard to do that accurately with a phone call.

  • To initiate a live chat, just click help from your dashboard:

  • Start by searching the topic of your question in the field provided to see if we have already answered your question:

  • If we have the answer to your question in our Help Center, we will open that article in a new tab for you. If you do not find our answer, feel free to reach out to our Hero Coaches for help by clicking Contact Us:

We offer live chat exclusively to our Pro and Premium customers Monday-Friday, 9amPST to 6pm PST. If you're not seeing the live chat option in your user menu, it's because you don't have a plan that includes live chat. You can always upgrade your plan to add this!

 

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