If you're having trouble with importing a custom domain into Kajabi, you may be experiencing one or more these common issues.
1. CNAME record is not set to "endpoint"
It is common for people to replace "endpoint" with a different domain. However, this setting is incorrect.
Add your CNAME record as follows:
Be sure to actually put "endpoint.mykajabi.com"
2. Domain won't work without WWW
A freshly installed custom domain will only work if you include WWW.
For example www.example.com
Adding page rules will resolve this. Learn more here.
3. Nameservers are not pointing to CloudFlare
If your domain isn't showing as active in CloudFlare, it's most likely that your nameservers need to be changed over to the ones that CloudFlare provides you.
To learn how to change nameservers click here.
4. SSL is not set to FULL
Click on the Crypto settings from the top menu. In the first section labeled "SSL" you'll want to select "Full" from the drop-down menu.