Why aren't my member payments going through?

Did you get an email letting you know a members payment didn't go through? Below are the most common issues and what your members can do to quickly resolve the issue (this is of course assuming funds are in the account):

  • First, have your members go to their billing dashboard and make sure everything is correct. Double check their card number, CVV and the expiration date.
  • Assuming the above is correct and there are indeed funds, please have your members contact their bank/CC company and tell them to un-flag the transaction. Once they do, tell them to let you know so you can re-attempt the payment in Stripe.
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